Exchange/Return Policy

We aim to provide you with the best online shopping experience. We understand that sometimes the product you receive may not meet your expectations. Therefore, we have designed a comprehensive exchange and return policy to ensure your satisfaction.

 

 

Exchange Policy:

  1. Eligibility: We accept exchanges within 30 days from the date of purchase. The item must be unworn, in its original packaging, and accompanied by the original receipt or proof of purchase.

  2. Exchange Procedure: To initiate an exchange, please contact our customer service team within the specified period. Once your request is approved, we will provide you with a return label and instructions for sending the product back to us.

  3. Product Condition: The exchanged item must be in its original condition, unused, and undamaged. Please ensure that all tags, labels, and packaging are intact.

  4. Exchange Options: You can choose to exchange the product for a different size, color, or style, store credit or refund.

Return Policy:

  1. Eligibility: We accept returns within 30 days from the date of purchase. The product must be unworn, in its original packaging, and accompanied by the original receipt or proof of purchase.

  2. Return Procedure: To initiate a return, please contact our customer service team within the specified period. Once your request is approved, we will provide you with a return label and instructions for sending the product back to us.

  3. Refund Process: Upon receiving the returned item and verifying its condition, we will initiate the refund process. The refund will be issued through the original payment method within 7-10 business days.

  4. Refund Amount: The refund amount will be equal to the purchase price minus any applicable shipping charges, taxes, or restocking fees.

General Terms and Conditions:

  1. All exchanges and returns are subject to inspection and approval by our quality control team.

  2. We reserve the right to refuse any exchange or return that does not meet the specified criteria mentioned in our policy.

  3. Any item purchased during a promotional sale or with a discount code may be eligible for exchange or return, but the refund amount will be adjusted to reflect the applied discount.

  4. Shipping charges for returns or exchanges will be the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

  5. Our exchange and return policy are applicable only to purchases made directly from Rabbitman's.